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Repairs and maintenance: Improved 2012 service to landlords - 5th Jan 2012

Repairs and maintenance: Improved 2012 service to landlords
Towards the end of 2011 we trialled using our main maintenance contractor, Nigel Bailey from Land Dynamics Ltd to carry out our 3 monthly routine inspections.

Generally it’s at this time that we pick up on repairs and maintenance not reported or noticed by the tenants so these inspections are important for a number of reasons which also obviously include how the tenants are looking after the property.

At about the same time we also introduced an electronic system of carrying out the inspections on ipads which means that we can receive information concerning the inspection in real time. Having Nigel carry out the inspections has shown the value in having a professional ‘maintenance minded’ person involved in this important role. On a lot of occasions Nigel has been able to fix minor repairs on the spot at no cost to the landlord. Often it’s the small minor repairs like those Nigel has been able to fix which fall by the wayside and end up causing frustrations for tenants, landlords and property managers alike.

This year we are hoping to extend and further improve our repairs and maintenance service by appointing a full time independent contractor to the roll. That person will be responsible for carrying out the majority of our routine inspections as well as organising repairs and maintenance including liaising with tenants, landlords and other sub-contractors.

We believe having a dedicated, professional and independent contractor responsible for all aspects of our repairs and maintenance programmes will see a more efficient, cost effective and efficient service being available to our landlords.

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